What’s The Difference Between Core Processes vs. Proven Process in EOS®?

Jami Mullikin • December 18, 2024

When running a business on the Entrepreneurial Operating System® (EOS®), clarity and structure drive results. Two powerful tools within EOS—the Core Processes and the Proven Process—serve distinct, yet complementary purposes in your business. Both are essential to achieving Vision and Traction, yet they operate in different arenas with unique objectives. In my EOS experience, understanding their roles is a vital early step in your EOS journey.

The Core Processes: Simplifying Your Internal Operations

The Core Processes are the backbone of your organization’s internal efficiency. They represent the 20% of activities that drive 80% of your desired outcomes. These processes should occur explicitly and consistently 100% of the time, ensuring that the core operations of your business are streamlined and effective.

Imagine you sell a product. Once the sale is closed, the natural progression leads to billing the client. What happens in between? The Core Processes systematize and document those steps, leaving no room for ambiguity. They help you answer, “How do we do this every single time to get the best results?”

At Wonder, for instance, one of our Core Processes is what happens after a client agrees to work with us. We call it Onboarding. We’ve outlined a clear, repeatable set of steps that ensures every project starts on the right foot and delivers the best outcomes. Here’s a simplified example:

Intro/Brief Call
Billing Worksheet
Initiate Billing
Client Assets/Tech
Job Brief

By documenting and systematizing these steps, we ensure consistency and excellence in how we approach every engagement. Core Processes like these eliminate ambiguity, streamline communication, and deliver predictable results for our clients.

We reference our Core Process weekly as we identify process issues in our L10s.

The Proven Process: Demonstrating Your Value to the Outside World

While Core Processes live inside your organization, the Proven Process is your external-facing blueprint. It’s designed to showcase your company’s thinking, experience, and approach to clients and prospects. Think of it as the story you tell to illustrate why you’re the best choice for what they need.

The Proven Process is:

A visual representation or narrative that simplifies your methodology.

A tool to build trust and demonstrate expertise.
A consistent way to set client expectations.

For example, at Wonder our Proven Process is called The Next 90™ B2B Marketing Method, an organized and intentional approach that strengthens strategy, inspires creativity, fuels activation, and evaluates results to ensure continuous progress toward one-year marketing goals.

Here’s how Wonder's Proven Process works:

Discover: Current State, Future Objectives

We research your market position and goals to uncover key insights.

Define: Strategies, Tactics, Budgets, Timing

We establish the strategies, tactics, and timelines to achieve your objectives.

Concept: The Big Ideas

We develop impactful creative ideas to drive your marketing efforts.

Produce: Projects and Deliverables

We create the materials and assets needed to bring the ideas to life.

Activate: Campaigns in Market

We launch and monitor campaigns to ensure they effectively engage your audience.

Measure: The Results to Objectives

We evaluate campaign performance and refine strategies for continuous improvement.

This structured process ensures alignment, clarity, and measurable results at every step of the way.

Proven Process and Core Processes are Complementary, Not Redundant

The Core Processes and the Proven Process are different, but they complement each other. Core Processes ensure the inner workings of your business are consistent and efficient. The Proven Process communicates your competence to the outside world.

Core Processes answer: “What must we do internally to deliver consistent results?”

Proven Process answers: “How can we show our clients and prospects that we have a systematic approach to success?”

When both are implemented effectively, they reinforce each other. Core Processes enable the Proven Process to be more than just a promise; they make it a guarantee.

Why This Matters for Organizations Running on EOS™

Understanding the distinction between Core Processes and the Proven Process isn’t just academic—it’s a strategic imperative. Businesses that clarify these tools are better equipped to:

Scale effectively while maintaining quality.
Communicate their value proposition with confidence.
Align internal teams with external expectations.

In other articles, I’ll explore how to create both your Core Processes and Proven Process. For now, start thinking about how these frameworks can enhance your organization’s efficiency and storytelling.

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Meant to B2B: Why We’re Wired for Business-to-Business Marketing

By Jami Mullikin • June 4, 2025

Long sales cycles. Complex products. Relationship-driven growth. Learn why smart B2B brands need a marketing agency that gets their world—and builds momentum every 90 days.

How Account-Based Marketing (ABM) Creates Stronger B2B Sales Pipelines

By Mark Henderson • March 10, 2025

In B2B sales, the traditional approach has been clear-cut: marketing drives awareness and generates leads, while sales takes those leads and closes deals. But the reality is more complex. Buyers don’t move through a predictable funnel, and purchase decisions aren’t made in isolation. This is where Account-Based Marketing (ABM) changes the game. Rather than focusing on individual leads, ABM aligns sales and marketing around target accounts—companies that fit the ideal customer profile (ICP). It’s a dynamic, data-driven approach that helps teams work together to engage prospects throughout their entire buying journey. Account-Based Marketing (AB M): Not a New Idea, But a Better Execution The concept of ABM has been around for years—previously known as “Key Account Marketing.” What’s different today is the power of digital data and technology. With a combination of first-party and third-party data, advanced targeting, and personalized messaging, ABM enables teams to: Identify the right accounts with precision Engage the full buying team within each organization Deliver the right message at the right time based on where each prospect is in their decision-making process By focusing marketing efforts on accounts that sales has already prioritized, ABM ensures that resources are spent on the highest-value opportunities. Why ABM Works Better for B2B Sales 1. B2B Buying Decisions Are Made by Committees Very few B2B deals are decided by a single person. Instead, purchase decisions often involve 8 to 13 stakeholders across different roles: Initiators - those who start the buying process Researchers - team members gathering vendor options Influencers - stakeholders pushing for features they favor Decision-makers - leaders signing off on the purchase Traditional marketing often targets just one individual, but ABM engages the full buying committee, ensuring the right people receive relevant content and messaging throughout their journey. 2. ABM Uses Data and Technology to Deliver Meaningful Engagement One of ABM’s biggest advantages is its ability to meet buyers where they are—not just with broad awareness campaigns, but with targeted content tailored to their stage in the buying process. Using marketing automation, CRM data, and intent-based signals, ABM delivers messaging that speaks to the unique priorities of each stakeholder—whether they’re just starting research or narrowing down vendors. The result? Higher engagement, shorter sales cycles, and stronger conversion rates. Account-Based Marketing: A Smarter Way to Drive B2B Growth ABM isn’t about generating more leads—it’s about generating the right opportunities. By aligning sales and marketing around a focused list of high-value accounts, engaging full buying teams, and leveraging data-driven insights, ABM helps B2B companies win more deals with the right customers. If you’re ready to refine your sales and marketing strategy with ABM, let’s start the conversation. Let’s talk.

Are We a Brand or a Marketing Agency?

By Jami Mullikin • February 13, 2025

Are we a brand agency or a marketing agency? At Wonder, we’re a strategy, marketing, and media firm that helps visionary B2B brands grow. We break down the key differences between brand strategy and marketing execution, explain our Next 90™ Marketing Operating System, and share what to look for when hiring a brand agency. Plus, take our free Brand Health Assessment to see if your brand needs a strategic refresh.

A Simple Way to Assess Your Brand Health

By Jami Mullikin • February 10, 2025

Strong brands start from the inside out, ensuring clarity, trust, and long-term value. Our Brand Health Assessment helps measure internal alignment across leadership, messaging, perception, and consistency. Take the free assessment to uncover strengths, identify gaps, and track your brand’s health over time.

Why We Created the Next 90™ Marketing Operating System

By Jami Mullikin • February 2, 2025

In most organizations, marketing teams are expected to do a lot with very little. They’re often under-resourced, understaffed, and stretched thin. In these situations, every person, every penny, and every strategic priority must be planned wisely. But how do we ensure that the work we’re doing today builds momentum for desired results 18-36 months from now? At Wonder, we believe that brands are built from the inside out. If we want to market effectively tomorrow, we must first have absolute clarity on who we are today. Building from the Core The foundation of any strong brand starts with Core Values. These values define who we are, how we operate, and what we stand for. Once we’re clear on that, we can establish our Core Focus—a concept from EOS® (Entrepreneurial Operating System®) that helps businesses define their niche and target market. With our values, purpose, and vision in place, we can build out the critical elements of our brand: Brand Pillars – What makes us different and why our audience should care. Brand Personality – How we communicate and our voice and tone. Brand Promise – The commitment of value we make to our customers. This foundation is what we call the Brand Platform, and it gives us the clarity we need to move forward strategically. Marketing with a Clear Vision Once we’ve established our brand foundation, we can start looking ahead: 5-10 Year Vision – Where is the organization (brand) headed long-term? 3-Year Picture – What does success look like in the mid-term? 1-Year Marketing Activation Plan – A focused, strategic approach to marketing for the next 12 months. The Marketing Activation Plan is where strategy meets execution. It aligns 4-6 key objectives with 4-6 strategic initiatives, ensuring that marketing is leveraging its resources—time, talent, and budget—in the smartest way possible. This plan is structured over 12 months with clear quarterly priorities, keeping the team focused and accountable. The Next 90™ Marketing Operating System: A Smarter, Healthier Way to Market for the Short and Longterm Marketing isn’t about one-off campaigns or disconnected initiatives. It’s about continuous, focused action. That’s why we built the Next 90™ marketing operating system. Our process starts with the First 90™, where we onboard clients by balancing immediate marketing activities with long-term strategic planning. At the end of this phase, our clients receive a One-Year Marketing Activation Plan and a set of Next 90™ priorities—a clear roadmap of projects and initiatives to drive growth one quarter at-a-time. By aligning marketing with long-term vision and mid-term sales objectives, we ensure that every move we make today builds the future we want tomorrow. The result? Smart, strategic marketing that makes a lasting impact—with sales and marketing working together toward the same end goal. Want to learn how the Next 90™ can help your business? Let’s talk.

How Your Brand Can Change Your Culture for the Better

By Jami Mullikin • January 11, 2025

Changing an organization’s culture is no small task. It requires commitment, clarity, and visible proof of change. Whether you’re looking to turn around a struggling business or simply realign your team with a stronger sense of purpose, two key levers— rebranding and leadership change —can catalyze meaningful cultural transformation. For organizations running on EOS®, culture change aligns with the foundational values of Vision , Traction , and Healthy . Vision provides clarity on where you’re going and why it matters, Traction ensures you take consistent action to move forward, and Healthy focuses on building a cohesive team and culture. Together, these values set the stage for a thriving organization. Here’s how rebranding and leadership change can help reshape your culture while staying aligned with these EOS principles. Rebrand: A Visible Recommitment to Values A rebrand isn’t just a new logo or website—it’s a visible recommitment to your values. It’s a statement to employees, customers, and stakeholders that the organization is evolving, and it provides clear evidence of that change. But here’s the key: a rebrand must be authentic. If it’s simply a cosmetic update with no deeper alignment to the organization’s values, it will fall flat. Successful rebrands are built from the inside out, starting with a reassessment of your purpose, core values, and vision. At its best, a rebrand embodies the EOS concept of Vision : aligning everyone in your organization around a shared understanding of where you’re going and how you’ll get there. A rebrand signals: A recommitment to what matters most to your organization. Alignment between your internal culture and external messaging. A clear direction for where you’re headed and why it matters. Remember, marketing is an activity, but brand is an interaction. While marketing messages can evolve with trends and market demands, your brand is grounded in the values and culture that define your organization. An effective brand strategy should provide 10+ years of runway toward a clearly defined vision, ensuring consistency and building trust over time. Leadership Change: Leadership Committed to Change In any organization, culture starts at the top. When a new leader steps in—whether it’s a Visionary or Integrator in an EOS® company or a new President or CEO in a non-EOS organization—it represents a tangible commitment to change. A leadership change is one of the most visible signals that an organization is serious about transforming its culture. But for it to work, the new leader must embody the values and vision that the organization is striving for. Their actions, decisions, and communication style set the tone for the rest of the team. Here’s why leadership change works: It resets expectations. A new leader often brings a fresh perspective and an opportunity to realign the team. It inspires confidence. Employees, customers, and stakeholders see visible proof that the organization is committed to improvement. It reinforces accountability. New leadership often comes with new goals, priorities, and a recommitment to delivering on the organization’s promises. Leadership changes are deeply tied to the EOS value of Traction , as they create momentum and accountability for executing on your vision. By ensuring the new leader is aligned with your values and vision, you can build a stronger, more cohesive culture. Values-Driven Culture: The Key to a Healthy Organization At the heart of both rebranding and leadership change is a commitment to values. In EOS, Healthy is about fostering a culture of trust, transparency, and collaboration. A healthy culture ensures that your team isn’t just aligned on goals—they’re engaged and thriving as they work toward them. While marketing value propositions may ebb and flow with the market, your brand should be driven by values that rarely change. These values provide the compass for decision-making, hiring, and customer engagement, ensuring that your culture evolves in a way that stays true to who you are. When combined with a clear vision and effective brand strategy, this values-driven approach gives your organization the consistency and clarity needed to thrive to achieve even bigger, hairier, audacious goals. Does Your Culture Need to Change? If your culture needs a shift, maybe it’s time to consider a rebrand. At Wonder, we specialize in helping organizations activate their brand from the inside out—connecting their purpose, values, and vision to their culture and customer experience.

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