Jami Mullikin • March 9, 2026

Wonder Welcomes Jessica Fritze as Account Manager and Promotes Caroline Heffernan to Project Manager

Greenville, S.C. — March 9, 2026 — Wonder, a Greenville-based marketing, media, and technology company, announced the hiring of Jessica Fritze as Account Manager and the promotion of Caroline Heffernan to Project Manager, strengthening the agency’s client service and delivery operations as it continues to grow.


Fritze joins Wonder with more than a decade of experience in account leadership across agency, media, and event-driven marketing environments. She most recently served as Account Executive and Project Manager at Realm Agency, where she led the SKIL brand account and supported additional brands, including EGO and FLEX, while managing more than 30 cross-functional agency projects spanning creative, media, and production teams.


Earlier in her career, Fritze held leadership roles at Keeper Security and Yelp, where she gained experience in client growth strategy, sales leadership, and marketing operations. She holds a Bachelor of Arts in Public Relations and Communication Studies from Western Michigan University.


At Wonder, Fritze will help lead client relationships, marketing strategy coordination, and campaign execution across the agency’s portfolio of B2B and growth-focused brands.

“Jessica brings a rare blend of client leadership, operational discipline, and a genuine service mindset,” said Andy Windham, vice president of account service of Wonder. “She understands how to build strong client relationships while also keeping complex marketing initiatives moving forward. That balance is exactly what great account leadership requires.”

In addition to Fritze’s hiring, Wonder announced the promotion of Caroline Heffernan to Project Manager. Heffernan joined the agency in April 2025 as an Account Manager, bringing more than 20 years of agency project management experience.



In her new role, Heffernan will lead project delivery across Wonder’s marketing, creative, and digital initiatives—ensuring campaigns and brand initiatives are executed efficiently and aligned with the agency’s Next90™ Marketing Operating System.

“Caroline has a deep understanding of how agencies operate and how to keep complex work organized and moving forward,” said Warren Griffith, vice president of operations. “Her promotion reflects the trust our team and clients place in her ability to guide projects from strategy through execution.”

Together, the addition of Fritze and the promotion of Heffernan strengthen Wonder’s client service and project delivery capabilities as the agency continues to expand its work with regional and national brands.

About Wonder



Wonder is a Greenville, South Carolina–based marketing, media, and technology company that helps visionary leaders activate their brands and accelerate growth. The firm combines brand strategy, marketing, media, and automation technologies to help organizations turn bold ideas into clear positioning and measurable momentum. Wonder is the creator of the Next90™ Marketing Operating System, a disciplined framework that helps organizations align strategy, marketing execution, and performance in focused 90-day cycles. The agency partners with leading platforms including HubSpot, Apollo AI, and Factors AI to help B2B and growth-focused brands connect brand, marketing, and revenue.

Share this post

Recent Posts

Wonder's MAP Brief™ EOS Compatible Marketing Operating System
By Jami Mullikin June 23, 2026
More than a decade ago, I was serving as Vice President of Sales and Marketing for a growing company. We were preparing for annual planning, and like most organizations, we had a long list of things we wanted to accomplish. Before the planning process started, I asked the CEO for thirty minutes. I told him I had one question. "If we jump forward a year and this plan absolutely crushed it, how would we know?" Then I waited. What followed changed the way I think about planning. He didn't start talking about marketing. He didn't mention trade shows, campaigns, advertising, websites, or lead generation. Instead, he described what success would look like for the business. Revenue growth. New opportunities. Strategic wins. The kinds of outcomes that would make us all look back and say, "That was a great year." It was a simple conversation, but it revealed something important. Most planning starts with activity when it should start with outcomes. We spend a lot of time talking about what we're going to do before we've fully aligned on what we're trying to accomplish. That idea stayed with me for years. Later, when I discovered EOS, it immediately clicked. The 3-Year Picture, the 1-Year Plan, and quarterly Rocks all start with the same principle. Define the future first. Then work backward to determine what needs to happen next. Over time, that thinking evolved into what we now call the MAP Brief™. The MAP Brief™ is a simple tool we use with every client at Wonder. It helps leadership, sales, and marketing align around a shared vision of success before we ever start talking about campaigns or tactics. The first page captures the big picture. Where are we today? What does success look like three years from now? What needs to happen this year? What are the key strategies that will get us there? The second page translates those strategies into quarterly priorities. This is where strategy becomes activation. Instead of creating a long list of marketing activities, we identify the Rocks that matter most over the next 90 days and build momentum one quarter at a time. Like the EOS V/TO, what I love most about the MAP Brief™ is its simplicity. It's not a hundred-page strategic plan. It's not a complicated marketing framework. It's a conversation tool that helps everyone stay aligned around the same goals. We use it internally. We use it with clients. We revisit it regularly whenever priorities shift or new opportunities emerge. Most importantly, it helps answer a question that every leadership team should be asking: What has to be true for this year to be considered a success? Everything else becomes much easier once that answer is clear. We've made our MAP Brief™ template available as a free download. If you're looking for a simple way to align leadership, sales, and marketing around your annual objectives, I hope you'll give it a try. Download the Free MAP Brief™ Template Use it. Make it your own. We hope it helps your team create the same kind of alignment it has created for ours and for the clients we serve.
By Jami Mullikin June 9, 2026
Greenville, S.C.-based agency becomes an approved strategic partner of EOS Worldwide, giving companies running on EOS access to a marketing partner fully aligned with their operating system
Wonder's MAP Brief™ EOS Compatible Marketing Operating System
By Jami Mullikin June 23, 2026
More than a decade ago, I was serving as Vice President of Sales and Marketing for a growing company. We were preparing for annual planning, and like most organizations, we had a long list of things we wanted to accomplish. Before the planning process started, I asked the CEO for thirty minutes. I told him I had one question. "If we jump forward a year and this plan absolutely crushed it, how would we know?" Then I waited. What followed changed the way I think about planning. He didn't start talking about marketing. He didn't mention trade shows, campaigns, advertising, websites, or lead generation. Instead, he described what success would look like for the business. Revenue growth. New opportunities. Strategic wins. The kinds of outcomes that would make us all look back and say, "That was a great year." It was a simple conversation, but it revealed something important. Most planning starts with activity when it should start with outcomes. We spend a lot of time talking about what we're going to do before we've fully aligned on what we're trying to accomplish. That idea stayed with me for years. Later, when I discovered EOS, it immediately clicked. The 3-Year Picture, the 1-Year Plan, and quarterly Rocks all start with the same principle. Define the future first. Then work backward to determine what needs to happen next. Over time, that thinking evolved into what we now call the MAP Brief™. The MAP Brief™ is a simple tool we use with every client at Wonder. It helps leadership, sales, and marketing align around a shared vision of success before we ever start talking about campaigns or tactics. The first page captures the big picture. Where are we today? What does success look like three years from now? What needs to happen this year? What are the key strategies that will get us there? The second page translates those strategies into quarterly priorities. This is where strategy becomes activation. Instead of creating a long list of marketing activities, we identify the Rocks that matter most over the next 90 days and build momentum one quarter at a time. Like the EOS V/TO, what I love most about the MAP Brief™ is its simplicity. It's not a hundred-page strategic plan. It's not a complicated marketing framework. It's a conversation tool that helps everyone stay aligned around the same goals. We use it internally. We use it with clients. We revisit it regularly whenever priorities shift or new opportunities emerge. Most importantly, it helps answer a question that every leadership team should be asking: What has to be true for this year to be considered a success? Everything else becomes much easier once that answer is clear. We've made our MAP Brief™ template available as a free download. If you're looking for a simple way to align leadership, sales, and marketing around your annual objectives, I hope you'll give it a try. Download the Free MAP Brief™ Template Use it. Make it your own. We hope it helps your team create the same kind of alignment it has created for ours and for the clients we serve.
By Jami Mullikin June 9, 2026
Greenville, S.C.-based agency becomes an approved strategic partner of EOS Worldwide, giving companies running on EOS access to a marketing partner fully aligned with their operating system